An entertainment official revealed during an interview with Busan Report,
Sulli had a hard time dealing with the hate comments. She constantly asked her agency to take proper course of action in dealing with these comments.
Sulli informed the agency of her situation through her manager, but their response was passive.
Last year, SM Entertainment stated that they would be taking the appropriate actions in regards to malicious comments by netizens.
They later commented,
The IP address of the user is registered in a foreign country making it hard search for them. The IP address was made temporarily just for the use of malicious comments, making it hard for us to catch the user.
The entertainment official stated that things could have turned out differently if they had been a bit more aggressive in finding the user while taking care of the artists’ mental well-being.
The official added that the system needed to be adjusted so that agencies didn’t just focus on popular artists.
Sulli revealed on JTBC’s Reply Night that she had to act happy as Sulli while Choi Jinri was suffering on the inside.